Coronavirus Update

 

UPDATED:  November 20, 2020

Colver Ave. Branch Lobby to be closed effective Monday, November 23

Due to the recent increase in COVID-19 cases within our community and for the continued safety of our employees and members, the Colver branch will be temporarily closed, effective Monday, November 23, 2020.

Our Drive-thru will remain open with the following extended hours:

Monday – Thursday   8:30am – 4:30pm
Friday   8:30am – 6:00pm
Saturday   9:00am – 12:00pm

The lobby will be available by appointment only for transactions that are unable to be processed at the drive-thru or via our call center, home banking and mobile app.  You will be asked to answer and sign a health-screening questionnaire and your temperature will be taken prior to entry.  To make an appointment, please contact our Call Center at 877.860.6928.

New Hours for B220 Groton Pfizer Campus (Restricted Access) 
Monday and Wednesday:     9:00am – 2:00pm

New Haven Postal Branch Lobby
Monday – Thursday:             9:00am – 3:00pm
Friday:                                      7:00am – 4:00pm

As a reminder, below is information regarding the 24/7 access to your money and options to help relieve financial distress.

  • Use Online Banking. It’s a free and easy way to check your balances, transfer funds, make loan payments, and more, from your desktop or mobile device 24 hours a day. With our mobile app, you can even electronically deposit checks. You can download our app here.
  • Use Fast Pay to make a quick, secure auto or other loan payment. To make a payment to your Scient credit card visit here.
  • Use our network ATMs. We have an ATM at both our Colver Ave. and New Haven Postal branches, where you can withdraw cash, transfer funds, and make cash or check deposits. Transactions are posted the same business day. We’re also a member of the Co-Op Network, which allows you surcharge-free access to nearly 30,000 ATMs nationwide.
  • Use our Colver Ave. HQ branch night drop to make your deposit. It will post the following business day.
  • Use our Audio Banking System to check balances, transfer funds, and make loan payments. Dial 877-860-6928 and select option 1 to begin. Directions on how to enroll in audio banking can be found here.
  • Some of you may have your work income disrupted by the emergency, you may want to use our Skip-a-Pay service to skip your loan payment for a month or apply for our loan assistance program. If making payments becomes very difficult, please contact us at 877 860 6928.
  • Call us at 877 860 6928. Our Call Center can handle almost any banking need or will transfer you to some

 



UPDATED:
  October 19, 2020

New Hours for B220 Groton Pfizer Campus (Restricted Access) 

Monday and Wednesday:     9:00am – 2:00pm


 

UPDATED: June 25, 2020

We are pleased to announce the branch lobby at our Colver Ave corporate office will open Monday, June 29, and our Groton Pfizer campus will open on Monday, July 6.  We have always stated, our most important consideration is the health and safety of our employees and members.   With that in mind, below are the safety guidelines we will be implementing when our doors open.

Temporary New Lobby Hours

Colver Ave Branch – Starting June 29

Monday – Friday: 10:00am – 3:00pm  (Coin Machine is now open)

Saturday: Closed

B220 Groton Pfizer Campus (Restricted Access) – Starting July 6

Monday, Wednesday & Friday   9:00am – 2:00pm

*The new hours made effective on April 20 for Colver Ave. Drive-thru and the Postal Branch will still remain in effect.

Please note all branches will be closed July 3 & 4 in observance of the Fourth of July holiday.

The following New Safety Guidelines will need to be adhered to when entering a branch lobby.

  • Face coverings must be worn at all times. Due to this requirement, we may ask that you present your ID and remove your face covering when conducting business at the Teller line and Member Service Representative workstations.
  • Member occupancy in the lobby will be limited to meet social distancing restrictions. We will be monitoring occupancy and assist you with the flow of branch traffic.
  • We will be practicing social distancing and ask that you follow the floor markers when in line. We will be monitoring occupancy and assist you with the flow of branch traffic.
  • Please limit your time in the branch. The coin machine and computer station will not be available during this phase of opening.  The coffee station has been removed and the restroom is no longer available for member use.
  • Large protective plexiglass shields have been placed at the Teller stations and Member Service Representative workstations for everyone’s safety and protection.
  • We have installed a hand sanitizer station for your use upon entry and exit.
  • Please do not enter the lobby if you have a fever, are not feeling well, have symptoms or have been exposed to COVID-19, and/or are unable to wear a face mask.

We are here – always committed and happy to work for you, our members. Thank you for your understanding and cooperation as we navigate our new normal. 

As a reminder, below is information regarding the 24/7 access to your money and options to help relieve financial distress.

  • Use Online Banking. It’s a free and easy way to check your balances, transfer funds, make loan payments, and more, from your desktop or mobile device 24 hours a day. With our mobile app, you can even electronically deposit checks. You can download our app here.
  • Use Fast Pay to make a quick, secure auto or other loan payment. To make a payment to your Scient credit card visit here.
  • Use our network ATMs. We have an ATM at both our Colver Ave. and New Haven Postal branches, where you can withdraw cash, transfer funds, and make cash or check deposits. Transactions are posted the same business day. We’re also a member of the Co-Op Network, which allows you surcharge-free access to nearly 30,000 ATMs nationwide.
  • Use our Colver Ave. HQ branch night drop to make your deposit. It will post the following business day.
  • Use our Audio Banking System to check balances, transfer funds, and make loan payments. Dial 877-860-6928 and select option 1 to begin. Directions on how to enroll in audio banking can be found here.
  • Some of you may have your work income disrupted by the emergency, you may want to use our Skip-a-Pay service to skip your loan payment for a month or apply for our loan assistance program. If making payments becomes very difficult, please contact us at 877 860 6928.
  • Call us at 877 860 6928. Our Contact Center can handle almost any banking need or will transfer you to someone who can.

UPDATED: May 20, 2020 

As we continue to make every effort to support our members and assist with their financial needs, we are experiencing a higher than usual call volume in our contact center.  Members may experience longer wait times. We appreciate your patience. 

If you are looking for the status of your Stimulus Payment, please visit https://www.irs.gov/coronavirus/get-my-payment for an update.


While Connecticut starts Phase 1 of re-opening businesses, here at Scient, we have not yet determined a branch lobby re-opening date. Our most important consideration is the health and safety of our employees and members.  

We continue to monitor the situation and prepare for a lobby re-opening. When a re-opening date for our lobby has been decided, you will be one of the first to know! 

We are here – always committed to working for you, our members. Thank you for your understanding and cooperation as we navigate our new normal. To access your account, please see the below information.

UPDATED: April 15, 2020 

New Hours effective April 20, 2020

Colver Ave. Branch Drive-up 

Monday – Thursday 9:00am – 4:00pm
Friday 9:00am – 6:00pm
Saturday 9:00am – 12:00pm

New Haven Postal Branch Lobby

Monday – Thursday 9:00am – 3:00pm
Friday 7:00am – 4:00pm

 

Scient is here for our members who may be experiencing financial difficulties due to Covid -19 and are looking for temporary payment relief  from home mortgages and equities. Please review the mortgage and equity options here.  We are also offering a special low rate personal loan to assist during this time. 

The following are additional options available to assist you:

  • Effective March 30, 2020 and until further notice,  a maximum of three (3) skipped payments per loan, per year and no more than three (3) consecutive skipped payments are allowed.  Information regarding skipping a qualifying loan can be found on our Skip a Pay page.
  • Fast Pay is available to make a quick, secure auto or other loan payment. To make a payment to your Scient credit card visit here
  • Secure messaging in Online Banking is available to send a secure email message thru your online banking account to a service representative for reply. You can also check your balances, transfer funds, make loan payments, and more, within online banking, from your desktop or mobile device 24 hours a day.  

 

Your financial safety is our main concern. Be aware, scammers are taking advantage of fears surrounding the Coronavirus. 

  • Remember, Scient Federal Credit Union will NEVER request sensitive information from you through email. And, if you are ever concerned about the legitimacy of a request, please contact us for verification before providing any personal or account information.
  • Stay informed by following The Federal Trade Commission page regarding Coronavirus scams.
  • Visit our Blog page for up to date articles relating to potential scams.

 

Please note:  Delays may be experienced during the mortgage loan process.  Currently, there is limited access to the necessary resources to process these loans.  We are diligently working to process all applications and appreciate your patience during these unprecedented times. 

 

Please be assured that Scient like so many other companies, is taking extra precautions to keep our staff and members safe during this Coronavirus (COVD-19) national emergency. 

What you can do

Use our electronic services whenever possible.  We ask that if you are sick and still need to visit a branch that you use the drive up instead of the lobby.  If you are not sick, you can avoid potential contact with people who may be sick by considering alternatives to visiting our branches at this time.  Note – our Pfizer campus building 220 branch has been deemed non-essential by Pfizer, and accordingly will remain closed while the emergency continues.  Here are a few banking suggestions to consider:

  • Use Online Banking. It’s a free and easy way to check your balances, transfer funds, make loan payments, and more, from your desktop or mobile device 24 hours a day. With our mobile app, you can even electronically deposit checks. You can download our app here.
  • Use Fast Pay to make a quick, secure auto or other loan payment. To make a payment to your Scient credit card visit here.
  • Use our network ATMs. We have an ATM at both our Colver Ave. and New Haven Postal branches, where you can withdraw cash, transfer funds, and make cash or check deposits. Transactions are posted the same business day. We’re also a member of the Co-Op Network, which allows you surcharge-free access to nearly 30,000 ATMs nationwide.
  • Use our Colver Ave. HQ branch night drop to make your deposit. It will post the following business day.
  • Use our Audio Banking System to check balances, transfer funds, and make loan payments. Dial 877-860-6928 and select option 1 to begin. Directions on how to enroll in audio banking can be found here.
  • Some of you may have your work income disrupted by the emergency, you may want to use our Skip-a-Pay service to skip your loan payment for a month or apply for our loan assistance program. If making payments becomes very difficult, please contact us at 877 860 6928.
  • Call us at 877 860 6928. Our Contact Center can handle almost any banking need, or will transfer you to someone who can.

 

What we’re doing:

To start,  we’re actively monitoring the emergency and following all guidance from the Centers for Disease Control (CDC) in term of staff hygiene at work.  In addition, we ‘re increasing our electronic channel transaction limits to give you more flexibility in remote access, and will make sure our ATMs stay up to meet your cash withdrawal needs.  For our branch users we have enhanced our daily cleaning procedures with an end-of-day disinfectant wipe-down, including our Colver ATM. 

We will of course continue to closely monitor the situation and updates will be posted on this page. We appreciate your patience and cooperation with our changes as we do our part to keep our staff, members, their families and our communities as safe and healthy as possible during this difficult time.

Sincerely,

Your Scient Family