Coronavirus Update

As we continue to make every effort to support our members and assist with their financial needs, we are experiencing a higher than usual call volume in our contact center.  Members may experience longer wait times. We appreciate your patience. 

If you are looking for the status of your Stimulus Payment, please visit https://www.irs.gov/coronavirus/get-my-payment for an update.

UPDATED: May 20, 2020 

While Connecticut starts Phase 1 of re-opening businesses, here at Scient, we have not yet determined a branch lobby re-opening date. Our most important consideration is the health and safety of our employees and members.  

We continue to monitor the situation and prepare for a lobby re-opening. When a re-opening date for our lobby has been decided, you will be one of the first to know! 

We are here – always committed to working for you, our members. Thank you for your understanding and cooperation as we navigate our new normal. To access your account, please see the below information.

UPDATED: April 15, 2020 

New Hours effective April 20, 2020

Colver Ave. Branch Drive-up 

Monday – Thursday 9:00am – 4:00pm
Friday 9:00am – 6:00pm
Saturday 9:00am – 12:00pm

New Haven Postal Branch Lobby

Monday – Thursday 9:00am – 3:00pm
Friday 7:00am – 4:00pm

 

Scient is here for our members who may be experiencing financial difficulties due to Covid -19 and are looking for temporary payment relief  from home mortgages and equities. Please review the mortgage and equity options here.  We are also offering a special low rate personal loan to assist during this time. 

The following are additional options available to assist you:

  • Effective March 30, 2020 and until further notice,  a maximum of three (3) skipped payments per loan, per year and no more than three (3) consecutive skipped payments are allowed.  Information regarding skipping a qualifying loan can be found on our Skip a Pay page.
  • Fast Pay is available to make a quick, secure auto or other loan payment. To make a payment to your Scient credit card visit here
  • Secure messaging in Online Banking is available to send a secure email message thru your online banking account to a service representative for reply. You can also check your balances, transfer funds, make loan payments, and more, within online banking, from your desktop or mobile device 24 hours a day.  

 

Your financial safety is our main concern. Be aware, scammers are taking advantage of fears surrounding the Coronavirus. 

  • Remember, Scient Federal Credit Union will NEVER request sensitive information from you through email. And, if you are ever concerned about the legitimacy of a request, please contact us for verification before providing any personal or account information.
  • Stay informed by following The Federal Trade Commission page regarding Coronavirus scams.
  • Visit our Blog page for up to date articles relating to potential scams.

 

Please note:  Delays may be experienced during the mortgage loan process.  Currently, there is limited access to the necessary resources to process these loans.  We are diligently working to process all applications and appreciate your patience during these unprecedented times. 

 

Please be assured that Scient like so many other companies, is taking extra precautions to keep our staff and members safe during this Coronavirus (COVD-19) national emergency. 

What you can do

Use our electronic services whenever possible.  We ask that if you are sick and still need to visit a branch that you use the drive up instead of the lobby.  If you are not sick, you can avoid potential contact with people who may be sick by considering alternatives to visiting our branches at this time.  Note – our Pfizer campus building 220 branch has been deemed non-essential by Pfizer, and accordingly will remain closed while the emergency continues.  Here are a few banking suggestions to consider:

  • Use Online Banking. It’s a free and easy way to check your balances, transfer funds, make loan payments, and more, from your desktop or mobile device 24 hours a day. With our mobile app, you can even electronically deposit checks. You can download our app here.
  • Use Fast Pay to make a quick, secure auto or other loan payment. To make a payment to your Scient credit card visit here.
  • Use our network ATMs. We have an ATM at both our Colver Ave. and New Haven Postal branches, where you can withdraw cash, transfer funds, and make cash or check deposits. Transactions are posted the same business day. We’re also a member of the Co-Op Network, which allows you surcharge-free access to nearly 30,000 ATMs nationwide.
  • Use our Colver Ave. HQ branch night drop to make your deposit. It will post the following business day.
  • Use our Audio Banking System to check balances, transfer funds, and make loan payments. Dial 877-860-6928 and select option 1 to begin. Directions on how to enroll in audio banking can be found here.
  • Some of you may have your work income disrupted by the emergency, you may want to use our Skip-a-Pay service to skip your loan payment for a month or apply for our loan assistance program. If making payments becomes very difficult, please contact us at 877 860 6928.
  • Call us at 877 860 6928. Our Contact Center can handle almost any banking need, or will transfer you to someone who can.

 

What we’re doing:

To start,  we’re actively monitoring the emergency and following all guidance from the Centers for Disease Control (CDC) in term of staff hygiene at work.  In addition, we ‘re increasing our electronic channel transaction limits to give you more flexibility in remote access, and will make sure our ATMs stay up to meet your cash withdrawal needs.  For our branch users we have enhanced our daily cleaning procedures with an end-of-day disinfectant wipe-down, including our Colver ATM. 

We will of course continue to closely monitor the situation and updates will be posted on this page. We appreciate your patience and cooperation with our changes as we do our part to keep our staff, members, their families and our communities as safe and healthy as possible during this difficult time.

Sincerely,

Your Scient Family