Frequently Asked Questions About Your New Contactless Card

Q: What is a contactless card? 
A contactless card uses short-range wireless technology to make secure payments between a contactless card and a contactless-enabled checkout terminal. When you tap your card near the Contactless Symbol, your payment is sent for authorization. There is no need to swipe, dip or insert your card.  You still may be required to enter a PIN or sign for your transaction.  These requirements are set by the merchant.  

Q: Is tapping to pay secure? 
Yes, absolutely. Your contactless card uses the same secure encryption technology as your current EMV chip card. Each transaction is accompanied by a one-time code that securely protects your payment information.

Q: Where can you use the tap to pay feature? 
Retailers that accept contactless payments will display the Contactless Symbol that has curved waves like the wifi symbol but sideways. It should match the symbol that's on your card.

Q: How long do I need to tap my card on the checkout terminal?
One to two seconds should do it. And don’t worry, even if you tap twice, you won’t be charged twice.

Q: Can a purchase be made without my knowledge? 
No. Your card must be extremely close to the reader – typically between two and four centimeters and the retailer must have first entered the amount for you to approve. The card reader cannot be activated by you simply passing by.

Q: Can I use my card for everyday transactions or at non-chip terminals? 
Yes. Your contactless card will continue to have contact functionality so it can still be inserted or swiped at merchant locations without tap to pay check out terminals. Additionally, you can continue to use your card information at online merchants.