New Audio Banking

Need to check your account balance? Want to make sure a loan payment was processed? Our Audio Banking System offers a convenient alternative when you don’t have time to visit a branch. With a quick phone call, Scient members can complete basic transactions or make account inquiries 24 hours a day, 7 days a week.

If you are an existing audio banking user this applies to you.

How to Update:

  1. Dial 877-860-6928 or 860-445-1060
  2. Select option 1 for Audio Banking
  3. Interrupt audio message by pressing *.
  4. Follow prompts to register your account in the audio banking system.
    • When prompted to enter your USER ID, enter your MEMBER ACCOUNT NUMBER.
    • When prompted to enter your PIN, enter your current PASSWORD for audio banking.
    • Note: New users to the system will need to enter their member account number and the last 4 digits of their Social Security Number.
  5. Create 3 security questions from the options provided.
  6. Select a phrase from the 3 options provided.
  7. Select a phone number to associate with your registration.

Scient Audio Banker Menu

Audio Banking Reminders:

  • USER ID = Account number
  • PIN = Password
  • Please note that your PIN cannot be sequential by more than 3 digits (Example, a PIN cannot be set to 123790. This type of PIN selection is considered invalid due to “123”being in sequential order.)
  • PIN is 6-10 digits in length.
  • Can’t allow PIN/Password to be the same as the User ID/Account #.
  • Account access will be locked after 5 invalid PIN attempts.
  • Account access will be locked after 3 invalid answers to security challenge questions.
  • You are allowed a maximum of 6 attempts when setting up a PIN during the enrollment processbefore being transferred to a live person or voice mail.