New Audio Banking

Our New Audio Banking System, is now available. It is a convenient alternative channel for the Scient family to perform their banking transactions or make inquiries anywhere, anytime 24 hours a day, and 7 days a week with just a phone call.

If you are an EXISTING audio banking user this applies to you.

How To Update:

  1. Dial 877 860 6928 or 860 445 1060
  2. Select option 1 for Audio Banking
  3. Interrupt audio message by entering the * key on your touch tone phone.
  4. Follow prompts to register your account in the new audio banking system
    • When prompted to enter your USER ID, enter your MEMBER ACCOUNT NUMBER
    • When prompted to enter your PIN#, enter your current PASSWORD for audio banking

* New users to the system will need to enter their member account number and the last 4 digits of their Social Security Number*

  1. Create 3 security questions from the options provided
  2. Select a phrase from the three options provided
  3. Select a phone number to associate with your registration.

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Audio Banking Reminders:

  • USER ID =  Account number / Pin # = Password
  • Please note that your PIN # cannot be sequential by more than 3 digits….. (For example, a PIN cannot be set to 123790. This type of PIN selection is considered invalid due to “123” being in sequential order.)
  • Pin code is 6-10 digits in length.
  • Can’t allow PIN #/Password to be the same as the User ID/Account #.
  • You are allowed a maximum of 5 invalid PIN attempts before account holder is locked out.
  • You are allowed a maximum of 3 invalid answers to your security challenge questions prior to the account holder being locked out.
  • You are allowed a maximum of 6 attempts when setting up a PIN during the enrollment process before being transferred to a live person or voice mail.